Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
Eligibility for returns
To be eligible for a return, your item must be:
- unopened and unused
- in its original packaging
- in the same condition you received it
- accompanied by proof of purchase
Because our products are consumable supplements, we cannot accept returns of opened or used items unless they arrived damaged, defective, or incorrect.
How to start a return
To request a return, contact us at returns@complentlabs.com.
If your return is approved, we will provide instructions on how and where to send your package. Returns sent back without first being approved will not be accepted.
Return address
17595 Harvard Avenue Suite C - 10159
Irvine, CA 92614
United States
If you have any questions about returns, contact us at returns@complentlabs.com.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us within 30 days of delivery at returns@complentlabs.com with your order number, a brief explanation, and clear photos so we can review the issue and make it right.
Non-returnable items
We do not accept returns for:
- opened or used supplement products
- gift cards
- sale items marked final sale
If you have questions about a specific item, contact us before requesting a return.
Exchanges
We do not offer direct exchanges. If your return is approved, you can place a new order separately.
Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.
If more than 14 business days have passed since your refund was approved, contact us at returns@complentlabs.com.